To verify if any of your orders, whether you've placed your it online, over the phone, via email or in-store, backorders can be checked by logging into your online account;
How do I login to the AWM Clayton eCommerce site
Once logged in, follow the steps below to see what backorders you have.
- Click on the My Account link in the top right corner of the site (see image 1 below in GREEN)
Image 1 - My Dashboard
- Then click on the
button in the My Backorders section (see Image 1 above in RED) - You'll then be presented with the MY BACKORDERS page
Image 2 - My Backorders
- Find the order you want to check by searching either the Order#, PO# or Job# fields (see Image 2 above in GREEN) and then click on the View Order link under the actions column (see Image 2 above in RED).
- You'll then be presented with the Order View. At the top, you'll see the Order details including Dispatch method & Delivery Address (see image 3 below in BLUE), Order Creation Date/Time (see image 3 below in RED) and Order Details (including Special Instructions) in the below image in GREEN.
Image 3 - Backorder Details
- The next part of the Order View shows the line items in the order. Any items that are on backorder will show Backordered under the Status column (see image 4 below in RED)
Image 4 - Order Details showing line status
- For items that are on backorder, AWM Clayton Warehouse will SMS or call you once the items arrive unless you specified delivery in which case they will be delivered.
- If you would like to change or cancel the whole order, please call us (03) 9549 1000 or email clayton.sales@mmem.com.au
- If you would like the order to be complete before we deliver or contact you for pickup, specify in Special Instructions in CHECKOUT before placing the order (see image 5 below in RED).
Image 5 - Special Instructions